Frequently asked questions (FAQ'S)
 

Q. Does my ticket include Hanging Rock entry? 

A. Yes. Lost Trades tickets include entry to Hanging Rock.You have all day to explore this mystical location, walk, climb and discover the magic of this significant cultural gathering place. 

 

Q. Can I swap my ticket for a different day?

A.  No. Due to site capacity each day, tickets cannot be swapped to different days, so please be aware of this when planning your trip and attendance. 

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Q. Is there public transport to the site?  

A. Yes. Lost Trades Shuttle Buses will operates continually to and from Woodend Train and Bus Station. This shuttle bus is paid for by Lost Trades and does not stop along the way but is provided for fair patrons by the organisers as a courtesy. Please have your Lost Trades Fair Ticket ready to get on the bus and use this service.

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Q. Is there Coach and Bus Parking onsite?  

A. Yes. There is coach and bus parking available.

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Q. Can I get a Pass-Out?  

A. Yes. Pass-outs are available, you will be required to check in again through the gate.

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Q. Is there an ATM onsite? 

A. Yes. There is an ATM onsite. 

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Q. Can I bring my dog to Lost Trades? 

A. No. As much as we have been told that your dogs would enjoy Lost Trades, we are unable to cater for all dogs on site. We have a strict "No Dogs/Animals" policy. Hanging Rock is a protected site. If you happen to enter with your dog, you will be asked by event management to leave. Official guide dogs are permitted (service dogs must have official ID/vest).

 

Q. Do I have to pre-book tickets?  

A. Yes, you will not be able to buy tickets at the gate.  No ‘box office’ will be on site.  

 

Q. Do you accept Carers Cards?  

A. Yes. Carers cards and other officially recognised assistance cards are accepted,  when accompanying the person in care that has a ticket. 

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Q. Is there Parking onsite? 

A. Yes.  Parking onsite is free. We have covered the usual $15 parking fee.  Parking and Traffic management is not managed by Lost Trades Fair.  Your Lost Trades experience begins once you enter the ticketed site. We will not open gates until 10am, if you arrive early we will not be opening the gates before 10am.  

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Q. Is there transport to the site?  

A. Yes. Lost Trades Shuttle Buses will operates continually to and from Woodend Train and Bus Station. This shuttle bus is paid for by Lost Trades and does not stop along the way but is provided for fair patrons by the organisers as a courtesy. Please have your Lost trades Fair Ticket ready to use this service.

 

Q. Is there Accessible Parking for those that need it?  

A. Yes. Accessible parking is located near the entrance. 

 

Q. How accessible is the Venue and Grounds?  

A. The Lost Trades Fair is held outside. It is an outdoor event space, many areas are flat but not paved. There are grassed areas that most exhibitors will be located on, they are not paved and the ground although flat may be a little uneven. The majority of the grounds are flat and grassed but it is advisable to check with Hanging Rock Reserve and Council as to your accessibility needs and expectations.

NOTE: if it is wet or has been raining, this site can get wet and muddy, the fair will go on. The ease of mobility for scooters, walking frames and wheelchairs may be compromised under these conditions, the site is a state reserve and is not paved,  

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Q. Can I get a refund?  

A. No.

Refunds will not be given due to the weather.

We do not provide refunds should you change your mind or your circumstances or travel plans change.

You can pass your ticket onto another person to attend. 

 

Extended reply: We do understand inherently that there is fluctuating costs of living. There is also complete fluctuations for event organisers, our artisans, international airfares for guest artisans and visitors and all the other associated logistics and services costs in delivering the event to visitors. Despite these rises, we must still deliver the event. Lost Trades Fair will go ahead regardless;  the only exception to this will be a day of catastrophic total fire ban. Only if the event is cancelled by us are refunds given for the day of cancellation.     

Your ticket cannot be swapped due to better weather forecasts on certain days.

Refunds will not be given if you are stuck in traffic outside of the site due to accidents, road blockage, trees down, kangaroos or anything else outside of our control.  Traffic outside the actual fair site and in the parking area is not managed by Lost Trades staff or management. ​

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Q. Can I bring my own food?   

A.  Yes. You are welcome to bring a picnic and your own food and water to the fair, we ask that you do not bring cans or glass bottled drinks onsite. There is a strict NO alcohol policy, anyone found with alcohol onsite or consuming alcohol will be asked to leave the event without refund.

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Q. Is there free water available?  

A. Yes. Refilling your Water Bottle: You can fill your water bottle at dedicated water filling station. We encourage you to bring your own refillable water bottle. Do not fill from garden taps onsite.

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Q. Camping, RV Parking and  Accommodation - can I camp or stay onsite or in the carpark?  

No. You cannot camp or stay onsite overnight in your tent, vehicle, RV or van. There is a great range of accommodation options across the region. Please contact the Woodend or Kyneton Visitor Information Centres for accommodation and camping suggestions. Campers, Vans and RV’s will be asked to leave the site and the car park onsite by security at the close of the event each night. Security will be across the site throughout the event. 

 

Q. Are there things for sale at the Fair to purchase?  

A. Yes. Artisans will have things that they make for sale. Many run workshops during the year that you can book. There are also many activities to do with artisans at the event. 

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More Questions ? - Find the answers to frequently asked questions here.